6 Turnoffs That Make Clients Cringe

6 Turnoffs That Make Clients Cringe

Of course, most realtos aim to be highly regarded by both clients and colleagues as effective, professional, and ethical. However, some other's actions and words are posing a big turnoff to customers.

Here are six signs, according to the magazine U.S. News & World Report, that could lead homebuyers and sellers to the conclusion that a real estate practitioner may not be 100 percent committed to the job.

1. Failure to communicate. Don't expect the customer to wait around for you. A practitioner who doesn’t answer e-mail or return calls in a timely fashion is a big turnoff. From my experience, most problems can be either avoided or smoothed if you communicate with clients and colleges as soon as possible.

2. No good ideas. The reason a home seller hires a professional is to get selling help so you need to be able to step up to the plate and offer some fresh ideas. I admit that sometimes all you can do is to offer, I am not capable to make clients act certain way. At least, I sleep well when I know I had an idea how it should be done and offered it.

3. Love me, love my friends. Recommendations are one thing, but insisting that clients use affiliates makes it look like a practitioner is getting a cut – even when you're not. I accept it as a daily balance to refer my clients at least to 2-3 mortgage companies, for instance, which did well for my clients in the past. I avoid referral to only one company. And, I certainly do not persuade dealing "only". I want my clients to have a choice, and to draw their own educational opinion. Plus, sometimes certain mortgage company can be "better or worse" for some people.

4. Part-time priorities. Selling real estate part time isn’t necessarily a bad thing, but failure to focus is. I personally believe that one of my advantage is the fact that it is the only job/business I have. I am not, "by the way, also sell cosmetics or have a restaurant job", where I cannot communicate with my clients or follow the always changing market.

5. All in the family. A practitioner who only shows his own listings or those of his brokerage is subordinating his client’s best interests. Most of the time, I never show my listing, and why? Because, most of the time whatever my buyers want is not the same whatever my seller offers.
What about some of realtors who do not show listing because the offered commissions are below the common one? Unacceptable.

6. Not licensed, unethical. Every practitioner should have an up-to-date license and a record that is free of disciplinary actions.

Call me if you have questions,

Marina Vialtsina
801-649-5883

Be Safe...

Very often, on a news, you can hear stories how unethical and unprofessional realtors can be, putting people in risky situations. Very rare, however, you hear stories about how clients can be unreasonable and unethical, putting realtors in an unsafe situation.

My point is there are bad people in every nation, nationality, race, profession, etc.
Up to last night, I was very lucky meeting very nice clients who later on became my friends. However, (not being a doctor, it is only my unprofessional speculation) I came a cross split personality disorder. One minut, my client/buyer was nice and respectful driving around with me checking houses. And, next minute, he flips: becomes aggressive, unreasonable and hateful. To be honest with you I could not even understand why, I guess this disorder cannot be explained with reason. I was concern for my safety.

It made me think how I should operate in these situations in the future. On one hand, I do not want to be distrustful toward new people I meet. On the other hand, I should have a plan how to react to these situations.

I am open to any comments. I prefer not to name names and point to those people. However, I would like to have a moment to advise everyone to be safe. And, next time when you hear stories about unprofessionalism of realtors, please keep in mind we are all people: and there are nice and not so nice either realtors or clients.

Have a nice week (addressed to all kind people :).

Fed decision to lower the rate...

After Fed decision to lower the rate, I get phone calls from my clients asking me what rate they can get now. Even though mortgage companies most likely will lower rate soon, it does not happen right away, after Fed's decision, and did not happen yet.

The common question is why?

What the Fed did on Tuesday will not directly lower mortgage rates. Mortgage rates are not tied to the Fed rates, they are tied to the Treasury rates.

So the bond market is the influence over mortgage rates. When the bond market goes up – mortgage rates go down and vice versa.

Happy Holidays

I would like to wish Happy Holidays to all my present and future clients. Since everyone is busy with never ending Christmas Parties during these time of year (including me), I will take a break and resume informing you about mortgage and real estate world the first days of a New Year. Have a great and safe Holidays with your family, and please come back soon,

Поздравляю всех С наступающими праздниками! Удачи и здоровья в Новом Году! Марина, Риэлтор 801-649-5883 my web site Daily News on my Blog

http://russianslc.com/phpBB2R/viewtopic.php?p=25616#25616

Marina Vialtsina
Realtor
801-649-5883