6 Turnoffs That Make Clients Cringe

6 Turnoffs That Make Clients Cringe

Of course, most realtos aim to be highly regarded by both clients and colleagues as effective, professional, and ethical. However, some other's actions and words are posing a big turnoff to customers.

Here are six signs, according to the magazine U.S. News & World Report, that could lead homebuyers and sellers to the conclusion that a real estate practitioner may not be 100 percent committed to the job.

1. Failure to communicate. Don't expect the customer to wait around for you. A practitioner who doesn’t answer e-mail or return calls in a timely fashion is a big turnoff. From my experience, most problems can be either avoided or smoothed if you communicate with clients and colleges as soon as possible.

2. No good ideas. The reason a home seller hires a professional is to get selling help so you need to be able to step up to the plate and offer some fresh ideas. I admit that sometimes all you can do is to offer, I am not capable to make clients act certain way. At least, I sleep well when I know I had an idea how it should be done and offered it.

3. Love me, love my friends. Recommendations are one thing, but insisting that clients use affiliates makes it look like a practitioner is getting a cut – even when you're not. I accept it as a daily balance to refer my clients at least to 2-3 mortgage companies, for instance, which did well for my clients in the past. I avoid referral to only one company. And, I certainly do not persuade dealing "only". I want my clients to have a choice, and to draw their own educational opinion. Plus, sometimes certain mortgage company can be "better or worse" for some people.

4. Part-time priorities. Selling real estate part time isn’t necessarily a bad thing, but failure to focus is. I personally believe that one of my advantage is the fact that it is the only job/business I have. I am not, "by the way, also sell cosmetics or have a restaurant job", where I cannot communicate with my clients or follow the always changing market.

5. All in the family. A practitioner who only shows his own listings or those of his brokerage is subordinating his client’s best interests. Most of the time, I never show my listing, and why? Because, most of the time whatever my buyers want is not the same whatever my seller offers.
What about some of realtors who do not show listing because the offered commissions are below the common one? Unacceptable.

6. Not licensed, unethical. Every practitioner should have an up-to-date license and a record that is free of disciplinary actions.

Call me if you have questions,

Marina Vialtsina
801-649-5883